Why choose offices from Bruntwood?
If your experience of renting offices so far has been with more ‘traditional’ office providers, then our approach may come as a bit of a surprise. In fact, the only similarity between Bruntwood and more ‘traditional landlords’ is that we provide offices.
We run and manage our company like a service business. Everything we do is based around customer insight and is designed to make our customer's life as simple and convenient as possible. After all, why would you want to spend even a single moment worrying about your office?
Throughout our 80 buildings we have over 800 customers from a range of sectors. They range in size from one-person start-ups to the government and multinationals, but each is as important as the other and each is a valued customer.
We offer some of the highest quality offices to be found in Liverpool, Warrington, Manchester and Leeds and because we behave like a service business we offer all our customers the opportunity to expand and contract seamlessly within them.
» A lease that's designed for you
Thirty years' experience tells us that businesses very rarely have the same requirements. This is why we’ve built our entire business around flexibility and meeting the individual needs of each individual customer. So, whether you’re looking for a one person serviced office, an entire building, or anything in between, we have experience of it and can help you.
Without exception our customers occupy their offices on terms that best suit them. For some this means occupying a serviced office for as little as one month or a more conventional office from 12 months to 25 years. The choice is yours but working together we’ll help arrive at the solution that’s best for you.
But, here’s something to keep in mind. For the majority of businesses, change is the only constant and even the best business plans quite often don’t go to plan. This is where our large portfolio comes into play as ‘A relationship is with Bruntwood, not the building.’
Put simply, this means that if your business changes and you need to expand or contract it’s very likely we can help you move within our fast growing selection of 80 buildings.
» Helping you expand and contract
A relationship is with Bruntwood, not the building.
Many of our customers test this promise each year. In fact, in a typical year almost 50% of our lettings are with existing customers who are expanding or contracting within the terms of their lease.
Quite often there are no dilapidations or break penalties for our customers when their needs change; we’ll just be delighted to help accommodate changes to their business, to retain their custom and to work alongside side them to ensure their move works smoothly and they remain operational throughout.
This seamless transition has proven invaluable to dozens of our customers, many of whom started in a Bruntwood serviced office before moving into and expanding within more conventional space.
» Ensuring you get your perfect office
We’ve been helping our customers move into new offices for 30 years and each time we work tirelessly to ensure it matches their needs. This starts at the very first conversation when our intention is simply to understand their business and their needs.
Very often our experience means we can highlight ideas and solutions which haven’t been considered and, in buildings where we have on-site meeting rooms, we can often reduce fixed costs by designing meeting rooms out of your suite – reducing the amount of space needed.
Rather than trying to encourage you into offices that are too large, we’ll try to make your office as efficient as possible, not only helping you take a prudent view on size but also by providing a free space planning service. Through this dialogue we can very quickly help you decide on the layout that best fits your business and commit to plan a first glimpse of what your new office may look like.
The next stage in our inclusive service is helping design and plan your fit-out or suite decoration. In most cases we’ll start with a blank canvas; neutral carpets and plain walls, so making your own mark is very simple. Once again we provide a free planning service and if you’d like, our surveyors will project manage the entire process meaning you and your staff can focus on your business.
As part of our project management service we’ll also help you select and procure any furniture you may need, in many cases helping make considerable savings thanks to our buying power.
» Our customer service teams
Throughout our 30 years we have always taken a hands-on approach and manned our buildings with our own people. This way we can be sure that the service we deliver reaches the high standards we set and that our on-site service teams can make immediate decisions in response to our customers.
As logical as this may sound it is not common practice in the property sector, which often regards on-site resources as little more than security. We couldn’t be more different. We have over 200 on-site staff and each is employed in a service capacity. These people are invaluable to our business but more importantly they are invaluable to our customers, whose testimonials appear throughout this website.
We aim to recruit hotel quality staff into these roles because our intention is to continue to provide hotel quality service. As such, our service teams operate as general managers for each of our buildings, with full responsibility for all day-to-day operations. As you would expect in a quality hotel these people know the names of all their customers and are an immediately accessible point of contact.
There are dozens of anecdotes about the lengths our service teams will go to for the benefit of our customers. From dressing as waiters when one was let down by a catering company, to helping with jump leads when a car failed to start, to simply changing light bulbs and ordering taxis. The list goes on but the commonality remains – they’ll do all they can to help.
» Why we know our service approach works
Anecdotal encounters and feedback go a long way to confirm that our service approach works but there is a far more transparent measure. Our customer retention.
Each year we retain c.80% of the customers who could very easily leave and look for offices with another provider. Throughout 2006 we achieved an 82% retention level, which is almost 4 times higher than the national average.
Such a national average is fairly damning of the sector however we have never benchmarked our own performance with our peers, preferring instead to look for best practice within the established services sectors.
Statistics aside, our day-to-day customer interaction is enormously valuable in helping us fine tune and in some cases re-engineer our service delivery. We collect this feedback through our on-site customer service teams who are often the first and last faces our customers see in their office each and every day.
Don’t just take our word for it. Every day through interaction with our customers we collect invaluable feedback. We’ve done our best to share these comments with you throughout our website.
